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Billing

Billing

Help And Support - Lightstorm Telecom

This section provides an explanation of the billing process for Polarin services, including the billing activation date, billing from entity, billing to locations, and general guidelines.

Billing Information for Polarin Services

The billing from and to addresses will be determined by the services you choose. For more information, refer to Table 1 - Billing Information for Services.

Table 1 - Billing Information for Services

SL No.

Services

Lightstorm Entity (Bill From)

Billing To

1

Port

Lightstorm Datacenters Private Limited (LDC) - Maharashtra

We are billing to the customer’s location, which is provided by the customer when they place an order.

For example:
Scenario 1: If XYZ Private Limited orders a port and chooses the billing address to be the Navi Mumbai location, the billing information would be as follows:

  • Billing From - Lightstorm Datacenters Private Limited, Maharashtra

  • Billing To - XYZ Private Limited, Navi Mumbai, Maharashtra

Scenario 2: If ABC Private Limited orders a port and chooses the billing address to be the Chennai location, the billing information would be as follows:

  • Billing From - Lightstorm Datacenters Private Limited, Maharashtra

  • Billing To - ABC Private Limited, Chennai, Tamil Nadu

2

DC - DC Connection

Lightstorm Telecom Connectivity Private Limited (LTC)

Note:

  1. The billing from the state will be determined by the location of the A-End and B-End data centers. If these locations are in the same state, the billing will be generated from that state.

  2. If the locations are in different states, two bills will be generated with equal prices, and each bill will be generated from the state where the respective data center is located.

We are billing to the customer’s location, which is provided by the customer when they place an order.

For example:
Scenario 1: If XYZ Private Limited places a connection between Mumbai DC (A-End) and Pune DC (B-End), and chooses the billing address to be the Pune location, the billing information would be as follows:

  • Billing From - Lightstorm Telecom Connectivity Private Limited, Mumbai, Maharashtra

  • Billing To - XYZ Private Limited, Pune, Maharashtra

Scenario 2: If ABC Private Limited places a connection between Bengaluru DC (A-End) and Noida DC (B-End), and chooses the billing address to be the Noida location, the billing information would be as follows:

Invoice 1:

  • Billing From - Lightstorm Datacenters Private Limited, Bengaluru, Karnataka (50% of the total price)

  • Billing To - ABC Private Limited, Noida, Uttar Pradesh

Invoice 2:

  • Billing From - Lightstorm Datacenters Private Limited, Noida, Uttar Pradesh (50% of the total price)

  • Billing To - ABC Private Limited, Noida, Uttar Pradesh

3

DC - Cloud Connection

Lightstorm Datacenters Private Limited (LDC) - Maharashtra

We are billing to the customer’s location, which is provided by the customer when they place an order.

4

Cloud - Cloud Connection

Lightstorm Datacenters Private Limited (LDC) - Maharashtra

We are billing to the customer’s location, which is provided by the customer when they place an order.

5

Virtual Router

Lightstorm Datacenters Private Limited (LDC) - Maharashtra

We are billing to the customer’s location, which is provided by the customer when they place an order.

Service Activation

The general guidelines of service activation:

  • The billing activation date may vary depending on the services you choose. For more information on service activation, refer to Table 2 - Service Activation.

  • All invoices are generated on the 1st of every month.
    For example, if a customer orders the DC-Cloud virtual connection on January 12th, 2022 and the port goes live on January 16th, 2022, they will receive their first invoice on January 16th, 2022. After that, they will receive invoices on the 1st of every month.

  • All invoices must be paid within 30-days.

Table 2 - Service Activation

SL No.

Services

Billing Activation Date

1

Port

The billing will start from whichever date is earlier:

  • 30 calendar days from the Port creation date or

  • Port live date

2

DC - DC Connection

The billing will start from:

  • The connection created date, if both ports are live.

  • The second port live date, if one port is live.

  • The date when both ports are live, if no port is live.

3

DC - Cloud Connection

The billing will start from:

  • The date of connection creation, if the port is live.

  • The date when the port is live.

4

Cloud - Cloud Connection

The billing will start from:

  • The connection created date, if the port is live.

  • The date when the port is live.

5

Virtual Router

The billing will start from the date of connection creation.

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